Perimtec Return Policy

Return Authorization Required

Customers must contact Perimtec before returning an order so the return can be reviewed and return instructions can be provided. Unauthorized returns may be refused.

The 30-day return window is measured from the date the material is delivered to the customer.

Return Freight and 30% Restocking Fee

Customers are responsible for arranging and paying all return shipping and freight costs. A 30% restocking fee will be deducted from the returned merchandise value.

Original outbound shipping or freight charges are not separately refundable where applicable. Perimtec products are often high-value, heavy freight items, and the restocking fee helps cover outbound freight, handling, inspection, repackaging, and restocking costs associated with a return.

Material Must Be Returned in New Condition

Returned material must arrive at Perimtec in new, unused, uninstalled, undamaged, and resalable condition. Material that has been installed, cut, drilled, altered, assembled in a way that prevents resale, damaged after delivery, or otherwise cannot be resold as new is not eligible for return credit.

Damage that occurs during return transportation is the customer's responsibility. Customers should package and insure returned freight appropriately.

Inspection and Refund Timing

Perimtec will inspect returned material after it is received. Refund or credit will be issued only after the returned material has been received and verified to be in acceptable new condition.

The approved refund or credit will reflect the 30% restocking fee and any other non-refundable amounts described in this policy.

Custom and Special-Order Merchandise

Products manufactured, cut, finished, or otherwise produced specifically for a customer's project may be non-returnable when identified as custom or special-order merchandise before purchase.

Damaged, Incorrect, or Defective Material

This return policy applies to non-defective merchandise returned because the customer no longer wants or needs the material. Products that arrive damaged, incorrect, or defective should be reported to Perimtec promptly so the issue can be reviewed separately.