Receiving Your Shipment
We are excited you’ve chosen a FenceTrac system for your next project!
And when it comes to shipping, it’s important to us that you know what to expect so you can plan for the day you receive your shipment.
FenceTrac products are packed and crated for protection during transit. To provide you the most competitive freight cost, most shipments are sent via LTL (less than load) freight, where your shipment is combined with packages from other shippers on a full-size semi truck trailer.
Due to the size of these products, shipping crates require a forklift to unload.
To receive your shipment, you’ll need to arrange one of the following:
- Have a forklift onsite to unload the crates & pallets
- Pick up crates & pallets at the shipping company’s local terminal
- Arrange with us to have the shipment delivered to a nearby business
FenceTrac will palletize and crate your order for protection during transit. They shop competitive rates from third-party shipping companies to get you the best price and pass through shipping costs without markup.
Below are some photos of a typical fence shipment with crated frame kits, posts and pallets of infill materials.
Due to package sizes, LTL freight differs from traditional shipping (UPS, FedEx) in that these shipments require a forklift or liftgate for loading and unloading. LTL delivery does not include front door or yard delivery. If you are picking up at the terminal, the shipper will contact you when the order is ready to pick up. If you have arranged to have the order delivered to a local business with a forklift, the shipper will deliver it to the business. In rare circumstances, certain small crates may be delivered to your address offloaded at the curb using a liftgate trailer.
To receive your shipment, you will need to pick it up at the local terminal or arrange forklift offloading at the destination. To pick up your order, you’ll need a trailer or truck suitable for this purpose. If you have questions about crate or pallet sizes, don’t hesitate to ask. If the shipping company can use a liftgate to offload your shipment, you’ll need to have someone onsite to sign for delivery. The driver will not unpack crates or pallets and will not transport shipments beyond the curb.
If you have any questions, feel free to call us at (888) 995-8077.